Refund policy
This policy explains when fees can be refunded and how refunds are paid. Fees are set out in your written quote and engagement letter, and this policy applies to every engagement with OffshoreCorp Services.
1. Before work starts
If you cancel before we begin work, we refund the fees you paid, less any third-party costs already incurred on your behalf and any screening fee under section 4.
2. After work starts
Fees for work already carried out are non-refundable. We will tell you in writing what has been done, what remains, and what fee applies to the remaining work.
3. Third-party costs
- Government, registry and stamp duties are non-refundable once paid.
- Regulator application fees are non-refundable once the application has been submitted.
- Bank and payment provider charges are non-refundable.
- If a third party refunds money to us, we pass the refund to you, less our reasonable costs of recovery.
4. Screening not approved
If our identity or legal review does not approve the engagement after you have paid the minimum to start, we keep $700 as a screening fee and refund the rest of the amount to the payment source you used. We will tell you in writing when this happens.
5. Applications that are refused
If a registry, bank or regulator refuses an application, our fee for the work done is not refunded unless the engagement letter says otherwise. [Refund terms to be confirmed by counsel.]
6. Changes you request
If you ask us to change the scope after a quote is signed, we will confirm any extra fee in writing before we do the work. You may cancel the change without penalty if you do not accept the extra fee.
7. How refunds are paid
- Refunds are paid to the original payment source where the payment provider allows it.
- If the original source is closed or cannot receive a refund, we ask you for a bank account in your own name.
- Your bank or payment provider may charge fees on the refund. We do not control those charges.
8. Timing
Approved refunds are processed within [number of working days to be confirmed by counsel] working days of the decision being made. Banks may take longer to show the credit.
9. How to request a refund
Email sales@offshoreglobe.com with your name, your engagement reference and the reason for your request. We reply by email and confirm the amount before any money is returned.